Diagnose

This is where we get into the detailed work of looking at the current situation. The aim here is to get a clear picture of what’s really going on. The tools and techniques that are of value here are of many different types. A range of different tools are described below. As part of the bespoke service that we provide, we will often tailor a tool to fit your specific needs, or design one from scratch with you in mind.

Organisational Assessments
Assessing yourselves vs. being assessed
The Distinctive Organisation
Cultural assessment
Business Excellence Through Action (BETA™)
Tailored assessments
Using the Business Excellence Model
Award simulation

Personal and Team Assessments
Belbin Team Roles
Situational Leadership and Power
The Five Dysfunctions of a Team

Interviews and Focus Groups
Structured interviews
Focus groups

Observation
External observation